Penimaster Pro Australia Terms of Service and Privacy Policy

Terms of service:

By using (this website and/or resource) you are agreeing to accept the terms of service and terms and conditions as can be read below. Please do not use this website unless you have read and accepted all of these terms and conditions. If you do not accept the full terms and conditions on this page, you are not permitted to use the website. may update the material on its site at any time without notice.

The information on this website is not intended to be a substitute for professional medical advice, diagnosis, or treatment.

You should always seek the advice of a physician or other qualified health provider with any questions you have regarding any medical condition.

You acknowledge that owns the copyright to the contents of this website. You must not do anything that infringes copyright such as recording, screen shots, copying, sharing or plagiarising etc. unless previously authorised to do so.

This website contains links to third party websites. Those sites are not under the control of and is not responsible for the content or the privacy practices contained in those sites. You acknowledge that you enter any third party websites at your own risk.


The purpose of this online resource (website) is to provide balanced information from an Australian group of like minded individuals who wish to impart factual information to the best of their ability (and at the time of publication), for all users of this resource.


All information offered on this website is for educational purposes only, it is not healthcare advice. While many men report seeing positive results within the first week, results can vary between individuals based on biological traits and how much the product is used. A regular routine (i.e 1 – 4hrs per day, 3 to 5 days per week or more) should be undertaken to support optimal results. Once desired results have been achieved, simply stop using. Ensure a full understanding of instructions before use. please contact us if you are unsure of anything. If using for any medical purposes and/or symptoms persist, please see your healthcare provider. Use only as directed.

Please seek professional advice before using if you suffer material allergies and consult your doctor or pharmacist if you have an underlying medical condition or if on medication.

This website, is an online resource managed by a non profit organisation which is located in QLD, Australia. The information on the website is not intended to be a substitute for professional advice. All resources or support services provided on this site are intended to help users effectively use the product. Diagnosis and treatment of a clinical condition can only be undertaken by a qualified health professional. Users of this website should always seek the advice of a qualified health professional with any questions they have regarding their health or a medical condition. While we do our utmost to provide genuine and honest information for anyone who uses this website, for legal reasons does not guarantee the accuracy, quality, suitability or reliability of any information on the website.

All results discussed on this website are to be considered “generally expected results”. Results advertised are based on average results and are not based on extraordinary claims. For clarification, this means some clinical trial patients experienced less and others experienced more results than advertised. Any extraordinary results experienced by any individual are specified according to the scientific study that endorses it explicitly. Results will vary with each individual. If any user of this website should find any advertisements or claims to be unrealistic or extreme, please contact us and we will immediately review the content.

Returns and Refunds:

Australian’s have certain rights when purchasing goods. These rights include a replacement or refund for a major failure (i.e. a manufacturing defect) and compensation for any other reasonably foreseeable loss or damage. Buyers are generally entitled to a replacement, refund or other suitable remedy for major failures of a product.

If you believe a product that you purchased from this website is faulty please contact us first to see if we can help. If the issue can not be resolved, we will possibly arrange a return where our team members will inspect then consider the most suitable remedy we can offer.

It is not appropriate to start any sort of payment reversal or dispute process prior to making contact with us. In some cases we may consider the buyers actions and intent to be fraudulent, abusive or malicious. In such instances, we do reserve the right to refuse service.

In cases where the product has not been used or opened and a request has been made within reason, it will be up to our staff to determine the individual circumstances of the request and to see if any suitable remedy can be offered. In all cases the unused product must be returned in original packaging and condition for inspection by our warehouse or one of our designated distributors.

In cases where we grant a refund for an unused product there may be associated fees deducted from the final refund amount. These include but are not limited to:

Postage costs (if applicable)
Product assessment fee – $10
Administration fee – $20
Accounting/Reimbursement fee – $10
Repackaging fee (if applicable)
Restocking fee – $10

Generally, a minimum in processing fees of $50 will be deducted if it is considered appropriate to offer a refund.

Suitability Of Use:

Under Penimaster Pro, we state:

“Each PeniMaster Pro package comes with adapters to suit soft girth penis sizes from 2.5 inches or less up to approx. 5.5 inches. Girth is the thickness of the penis (not the side to side width). Consider for example measuring from 12 o’clock to 12 o’clock. It is the measurement around the entire outside (or circumference) of the soft penis. The average soft girth size is generally 3.5 to 4.5 inches.

It’s the buyers responsibility to consider the above advice and to take reasonable steps to make sure they are suitable to use before purchasing.

Satisfaction or Change of Mind Returns:

Due to the nature of our products, does not offer returns or refunds based on satisfaction or change of mind. Under Australian law, buyers are generally not entitled to “change of mind” or “satisfaction” refunds.

Product Health Registration:

The products shown on this website are registered with the Australian TGA (3710310) and are manufactured in conjunction with the Medical Device Directive 93/42/EEC and ISO 13485 in Europe.

Warranty Policy:

The manufacturer MSP Concept GmbH & Co. KG grants a warranty of 5 years on the products of the PeniMaster brand. The period for calculating the guarantee period begins on the invoice date. The geographical scope of guarantee protection is worldwide. In the event offers further extended warranty, it will take sole responsibility to offer any parts required in the supplied extension period.

The guarantee relates to the freedom from defects of the advertised product, including functionality, material or production defects.

If a defect occurs during the warranty period, the manufacturer grants one of the following services under this warranty:

Free repair of the goods or;
Free exchange of the goods for an equivalent article

In the event of a warranty claim, please contact us or the guarantor:

MSP Concept GmbH & Co. KG
Düsseldorfer Str.70a
10719 Berlin

Warranty claims are excluded in the event of damage to the goods:

Normal wear and tear
Improper handling
Failure to observe safety precautions
Use of violence (e.g. blows)
Attempted repairs on your own

A prerequisite for claiming the warranty service is that the guarantor is allowed to check the warranty case (e.g. by sending in the goods back or providing a photo if requested). It must be ensured that damage to the goods during transport is avoided by secure packaging. A copy of the purchase invoice/receipt of the consignment must be enclosed for the application for warranty service so that the guarantor can check whether the warranty period has been met. The guarantor can refuse the guarantee without a copy of the invoice. If the guarantee is justified, you will be required to pay for shipping of the defective product back to point of sale only. Shipping costs of getting the replacement product back to you is covered by us or the manufacturer.

If the purchased item is defective, you can in any case contact us within the scope of the statutory warranty, regardless of whether a warranty case exists or the warranty is claimed.

Under Australian law, consumers are entitled to have the goods repaired or replaced if the goods fail to be of “acceptable quality” and the failure does not amount to a major failure.

Privacy Policy:

We completely respect and protect the privacy of our users. This privacy policy tells you how we collect and use information. The term “Personal Information” in this privacy policy means any information from which your identity is apparent or can be reasonably ascertained. We do not collect Personal Information about you when you visit this online service.

For all private users, you can use this service without telling us who you are or revealing other Personal Information. If you contact us you do not need to identify yourself or use your real name. All other users must use legitimate details when using this site.

Personal information:

If you contact us we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number for a period of no more than 7 days.

Some information that may be retained are the details used to make a purchase, this information is only strictly kept for warranty purposes. Should a request be made to delete this information, it will void any warranty offered. No payment information such as credit card or bank numbers are stored on or within this site.

Please do not send us any other personal or sensitive information.

Other than circumstances such as unlawful activity or serious threats to health and safety, we do not share Personal Information with other parties. If you ask us about an issue that needs to be dealt with by another party, we will provide you with the necessary details to make contact yourself. You may opt out of further contact from us at any time.

How we deal with complaints and requests:

You may request access to Personal Information about you that we hold and you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date or complete. You may also make a complaint about our handling of your Personal Information. These services are free of charge.

To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it. You can contact us by email, or phone to make a complaint or request. We undertake to respond within 7 working days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.

How we protect your Personal Information:

This online service is hosted in Australia on secure, auDA Information Security Standard (ISS) Accredited Registrars and accredited facilities. To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis.

We train our members about the importance of confidentiality and maintaining the privacy and security of your information. Access to your Personal Information is restricted only to employees who need it to provide benefits or services to you.

Returns Policy:

Due to the nature and intimacy of the products we can only accept unopened returns, within 30 days of purchase. All items must be unused and packaging must be original and undamaged. Standard administration ($25) and restocking fees ($25) may apply. Postage costs can not reimbursed.

Cancellation Policy:

Some users may be covered under the manufacturer’s cancellation policy. Please visit their cancellation policy page to find out more.

Malicious Users or Buyers:

Any user of this service who makes unreasonable demands, abuses or uses harsh language directed to any of our staff members will be automatically deemed a abusive. Any user who resorts to using any dispute resolution process which holds, freezes or reverses the payment of their order for more than 3 business days after it has been posted and the situation made clear, will be deemed abusive and malicious automatically under the following circumstances; if the reason for opening the dispute is out of the range of our responsibility i.e wrong postal information was given, unforeseen postal delays, order was lost in the mail etc, and or if the issue has been explained and an adequate reason/s provided to clarify the issue. All malicious buyers automatically forfeit all warranties, refunds and after sales service etc. that is normally provided with our products. Malicious users and buyers may no longer use this service or purchase any additional products.


In the unlikely event that any injury, damage or deformity occurs as a result of purchasing any product from this resource (website), by using the product you completely agree you are doing so at your own risk and of your own responsibility, without limitation. The details of such are; A) By using a product that has been supplied by the owners or any other persons involved with the supply of this service (website) you agree to participate and use the product entirely at your own risk if any injury, bodily harm or deformity of any kind arises. B) You release the owners and any other persons involved with the supply of this service (website) from any legal action, claim, suit or demand for compensation of any type that may arise from your participation or use of any products supplied. (C) You understand that these terms are contractual and may be relied upon in any proceedings by or involving you and your heirs, executors and assigns.

Website Analytics:

To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences and to help pages load faster if there is multiple visits to the same area of this website. You may refuse the use of cookies by selecting the appropriate settings on your browser.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

Our website currently does not use Google Analytics, a service which transmits website traffic data to Google servers in the United States. However we may choose to use this service in future. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

By using this website, you consent to the processing of data about your use of this site by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google. may also interface with social media sites such as Facebook, LinkedIn, Twitter and others. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information.

Further Information:

Should you require any clarification or further information relating to the terms and conditions of using this website, please do not hesitate to contact us.